Why don’t I see entries from the previous version?
Version 2.0 is a rebuild with a new local database. Previous-version entries are not migrated or shown automatically, and the app does not intentionally delete the old database. Before updating, export important content from the previous version. If you already updated and need help locating old data, preserve your device and backups and email us with the details.
How do I export or back up my journal?
Open Export in Settings to create Markdown files or a complete ZIP backup containing entries, rich text, tags, and photos. Save it to a location you trust and confirm the export completed. Complete backups are part of Lifetime.
You can choose whether exports include places, photos, and precise coordinates. Protect the file after sharing or saving it.
How do I restore Lifetime?
Open the Lifetime screen in Settings and choose Restore Purchases. Make sure your device is using the Apple Account that made the original purchase. Lifetime is a one-time purchase and does not renew. If Apple charged you but the features remain locked, email us with the purchase date. Never send full payment-card details.
Camera, Photos, Location, or voice notes aren’t working
Open iPhone Settings → UltraJournal and check the relevant permission. Voice notes need Microphone and Speech Recognition access. If Location is off, search for a place manually. System features can also depend on region, language, and iOS version.
Why is weather missing?
Check that your device is online and that an entry has a place selected. Weather is provided by QWeather; try again later if the request fails. For continued issues, tell us the time, general area, and error message. You do not need to send journal text.
Contact support
Email mqh0623@gmail.com. Include your iOS version, app version, steps, and any error shown. Please don’t email private entries or a full backup unless you decide it is necessary.
mqh0623@gmail.com